Operations Management All Unit Notes PDF
Course Credit: 3
Course Objectives:-
1. To understand the role of Operations in the overall Business Strategy of the firm. 2. To understand the application of operations management policies and techniques to the service sector as well as manufacturing firms. 3. To identify and evaluate the key factors and their interdependence of these factors in the design of effective operating systems. 4. To understand the trends and challenges of Operations Management in the current business environment. 5. To familiarize the students with the techniques for effective utilization of operational resources and managing the processes to produce good quality products and services at competitive prices.
UNIT –I (7 sessions) Production Concepts: Click Here
Introduction, meaning, nature, and scope of production and operations management. Difference between production and operations management. Productivity, factors affecting productivity, and productivity measurement. Work study— Method study and work measurement. Production Technology – Types of manufacturing processes. Plant location and types of plant layout.
UNIT –II (8 sessions) Operations Concepts: Click Here
Services scenario in India, the difference between product and service, characteristics of services, classification of services, product and service design, factors affecting service design, service designing process, service blueprinting, and service capacity planning. Dimensions of quality in services, understanding service quality gap, measuring service quality using SERVQUAL model. Case Studies
UNIT-III (10 sessions) Material and Inventory Management: Click Here
Types of production planning, process of production planning and control (PPC) – routing, scheduling, and loading. Master production schedule, and aggregate production planning. Types of inventories, inventory control techniques- EOQ, ABC, VED, FSN, HML, and SDE (Simple numerical problems on Inventory control techniques). Just-in-time (JIT) and KANBAN. Case Studies
UNIT-IV (8 sessions) Supply Chain Management: Click Here
Overview of supply chain management, conceptual model of SCM, supply chain drivers, measuring supply chain performance, core and reverse supply chain, global supply chain, inbound and outbound logistics, Bullwhip effect in SCM, push and pull systems, lean manufacturing, agile manufacturing, role of IT in SCM. Demand forecasting in the supply chain— Simple moving average method, weighted moving average method, linear regression, and exponential smoothing method. Case Studies MBA Revised CURRICULUM Effective from the Session2020-21 Page 28
UNIT-V (7 sessions) Productivity and Quality: Click Here
TQM, Deming’s 14 principles, Juran’s quality trilogy, PDCA cycle, KAIZEN, quality circles, 7QC tools and its 7 new management tools, ISO 9000-2000 clauses, six sigma, Total Productive Maintenance (TPM), 5S. Case Studies
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